{"id":5137,"date":"2022-04-15T15:17:48","date_gmt":"2022-04-15T21:17:48","guid":{"rendered":"https:\/\/jacoboymariaangeles.com\/frequent-questions-deliveries\/"},"modified":"2022-11-24T15:50:26","modified_gmt":"2022-11-24T21:50:26","slug":"frequent-questions-deliveries","status":"publish","type":"page","link":"https:\/\/jacoboymariaangeles.com\/en\/frequent-questions-deliveries\/","title":{"rendered":"Frequent Questions Deliveries"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Frequently Questions<\/h1>\n

Deliveries<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Do you deliver outside of the country?” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#000000″ toggle_icon=”L||divi||400″ open_icon_color=”#000000″ open_toggle_icon=”K||divi||400″ content_tablet=”<\/p>\n

Yes. We ship worldwide. The pieces go perfectly packaged to arrive safely at their destination.<\/p>\n

” content_phone=”<\/p>\n

Yes. We ship worldwide. The pieces go perfectly packaged to arrive safely
at their destination.<\/p>\n

” content_last_edited=”on|phone” _builder_version=”4.17.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h3″ title_font=”Prata||||||||” body_text_color=”#000000″ title_line_height_tablet=”” title_line_height_phone=”1.5em” title_line_height_last_edited=”on|phone” border_width_top=”0px” border_width_right=”0px” border_color_bottom=”#000000″ border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

Yes. We ship worldwide. The pieces go perfectly packaged to arrive safely at their destination.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What delivery service do you use?” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#000000″ toggle_icon=”L||divi||400″ open_icon_color=”#000000″ open_toggle_icon=”K||divi||400″ _builder_version=”4.17.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h3″ title_font=”Prata||||||||” body_text_color=”#000000″ title_line_height_tablet=”” title_line_height_phone=”1.5em” title_line_height_last_edited=”on|phone” border_width_top=”0px” border_width_right=”0px” border_color_bottom=”#000000″ border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

Mainly DHL. Sometimes we deliver by Castores, FedEx, and Estafeta.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Is it included in the shipping price with the piece?” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#000000″ toggle_icon=”L||divi||400″ open_icon_color=”#000000″ open_toggle_icon=”K||divi||400″ _builder_version=”4.17.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h3″ title_font=”Prata||||||||” body_text_color=”#000000″ title_line_height_tablet=”” title_line_height_phone=”1.5em” title_line_height_last_edited=”on|phone” border_width_top=”0px” border_width_right=”0px” border_color_bottom=”#000000″ border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

No, the service is charged separately.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do the packs have insurance?” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#000000″ toggle_icon=”L||divi||400″ open_icon_color=”#000000″ open_toggle_icon=”K||divi||400″ _builder_version=”4.17.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h3″ title_font=”Prata||||||||” body_text_color=”#000000″ title_line_height_tablet=”” title_line_height_phone=”1.5em” title_line_height_last_edited=”on|phone” border_width_top=”0px” border_width_right=”0px” border_color_bottom=”#000000″ border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

The insurance can contract<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How long does it take to get there?” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#000000″ toggle_icon=”L||divi||400″ open_icon_color=”#000000″ open_toggle_icon=”K||divi||400″ _builder_version=”4.17.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h3″ title_font=”Prata||||||||” body_text_color=”#000000″ title_line_height_tablet=”” title_line_height_phone=”1.5em” title_line_height_last_edited=”on|phone” border_width_top=”0px” border_width_right=”0px” border_color_bottom=”#000000″ border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

Depending on the distance, maybe 3 to 5 working days.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What kind of packing do you use?” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#000000″ toggle_icon=”L||divi||400″ open_icon_color=”#000000″ open_toggle_icon=”K||divi||400″ _builder_version=”4.17.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h3″ title_font=”Prata||||||||” body_text_color=”#000000″ title_line_height_tablet=”” title_line_height_phone=”1.5em” title_line_height_last_edited=”on|phone” border_width_top=”0px” border_width_right=”0px” border_color_bottom=”#000000″ border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

For the more fragile pieces, we use special protection of polyurethane foam. First, it is covered by tissue paper to protect the paint, then we put together a box of wood or carton, depending on if the delivery is national or international. Finally, it is locked with polyurethane foam that it molds to the form of the piece. For the commercial pieces, we use only bubble rubber.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do the pieces have a guarantee?” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#000000″ toggle_icon=”L||divi||400″ open_icon_color=”#000000″ open_toggle_icon=”K||divi||400″ _builder_version=”4.17.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h3″ title_font=”Prata||||||||” body_text_color=”#000000″ title_line_height_tablet=”” title_line_height_phone=”1.5em” title_line_height_last_edited=”on|phone” border_width_top=”0px” border_width_right=”0px” border_color_bottom=”#000000″ border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

Yes, to the natural reaction of the wood, cracks, and plagues.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What is the secure value?” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#000000″ toggle_icon=”L||divi||400″ open_icon_color=”#000000″ open_toggle_icon=”K||divi||400″ _builder_version=”4.17.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h3″ title_font=”Prata||||||||” body_text_color=”#000000″ title_line_height_tablet=”” title_line_height_phone=”1.5em” title_line_height_last_edited=”on|phone” border_width_top=”0px” border_width_right=”0px” border_color_bottom=”#000000″ border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

International- No more than USD 1,000.00 because of taxes. You can declare the real value if you want.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What forms of payment do you have?” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#000000″ toggle_icon=”L||divi||400″ open_icon_color=”#000000″ open_toggle_icon=”K||divi||400″ content_tablet=”<\/p>\n

Cash, card, transfer, and bank deposit.<\/p>\n

” content_phone=”<\/p>\n

Cash, card, transfer,
and bank deposit<\/p>\n

” content_last_edited=”on|phone” _builder_version=”4.17.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h3″ title_font=”Prata||||||||” body_text_color=”#000000″ title_line_height_tablet=”” title_line_height_phone=”1.5em” title_line_height_last_edited=”on|phone” border_width_top=”0px” border_width_right=”0px” border_color_bottom=”#000000″ border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

Cash, card, transfer, and bank deposit.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What happens if the piece arrives damaged?” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#000000″ toggle_icon=”L||divi||400″ open_icon_color=”#000000″ open_toggle_icon=”K||divi||400″ content_tablet=”<\/p>\n

It is necessary to send evidence of the deficiencies of the packing if it is found that the responsibility was for the delivery or the workshop:
The piece is returned
The repair is made.
It is sent back to the customer without extra cost<\/p>\n

” content_phone=”<\/p>\n

It is necessary to send evidence of the deficiencies of the packing if it is found that the responsibility was for the delivery or the workshop:
The piece is returned
The repair is made.
It is sent back to the customer without
extra cost .<\/p>\n

” content_last_edited=”on|phone” _builder_version=”4.17.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h3″ title_font=”Prata||||||||” body_text_color=”#000000″ title_line_height_tablet=”” title_line_height_phone=”1.5em” title_line_height_last_edited=”on|phone” border_width_top=”0px” border_width_right=”0px” border_color_bottom=”#000000″ border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

It is necessary to send evidence of the deficiencies of the packing if it is found that the responsibility was for the delivery or the workshop:
The piece is returned
The repair is made.
It is sent back to the customer without extra cost<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Guide information” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#000000″ toggle_icon=”L||divi||400″ open_icon_color=”#000000″ open_toggle_icon=”K||divi||400″ content_tablet=”<\/p>\n

The guide number is provided to the customer to follow up on the package.<\/p>\n

” content_phone=”<\/p>\n

The guide number is provided to the customer to follow up on
the package.<\/p>\n

” content_last_edited=”on|phone” _builder_version=”4.17.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h3″ title_font=”Prata||||||||” body_text_color=”#000000″ border_width_top=”0px” border_width_right=”0px” border_color_bottom=”#000000″ border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

The guide number is provided to the customer to follow up on the package.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#efe6d0″ custom_margin=”0px||0px||false|false” custom_padding=”0px||5px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.1″ _module_preset=”default” text_font_size=”15px” text_orientation_tablet=”center” text_orientation_phone=”left” text_orientation_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

VISIT US<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_font_size=”15px” custom_margin_tablet=”” custom_margin_phone=”-20px||||false|false” custom_margin_last_edited=”on|phone” text_orientation_tablet=”center” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Cjon. del Olvido 9, 71506
San Mart\u00edn Tilcajete, Oax.
951 524 90 27 ext.4<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.1″ _module_preset=”default” text_font_size=”15px” text_orientation_tablet=”center” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

SCHEDULE<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.1″ _module_preset=”default” text_font_size=”15px” custom_margin_tablet=”” custom_margin_phone=”-20px||||false|false” custom_margin_last_edited=”on|phone” text_orientation_tablet=”center” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Monday – Sunday
8:00 am – 6:00 pm
Open 365 days a year<\/p>\n

[\/et_pb_text][et_pb_text disabled_on=”on|on|off” _builder_version=”4.19.1″ _module_preset=”default” text_font_size=”12px” custom_margin=”0px||0px|-285px|false|false” hover_enabled=”0″ text_font_size_tablet=”12px” text_font_size_phone=”12px” text_font_size_last_edited=”on|desktop” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Copyright\u00a9 2021 Jacobo y Maria Angeles. All rights reserved Frequently Asked Questions<\/a><\/span><\/p>\n

[\/et_pb_text][et_pb_text content_tablet=”<\/p>\n

Copyright\u00a9 2021 Jacobo y Maria Angeles. All rights reserved Frequently Asked Questions<\/span><\/a><\/span><\/p>\n

” content_phone=”<\/p>\n

Copyright\u00a9 2021 Jacobo y Maria Angeles.
All rights reserved
Frequently Asked Questions<\/span><\/a>
Privacy<\/span><\/a><\/span><\/p>\n

” content_last_edited=”on|phone” disabled_on=”off|off|on” _builder_version=”4.17.6″ _module_preset=”default” text_font_size=”12px” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate_tablet=”0px|215px” transform_translate_phone=”0px|300px” transform_translate_last_edited=”on|tablet” transform_translate_linked=”off” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|desktop” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|desktop” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|desktop” transform_styles_last_edited=”on|tablet” custom_margin=”0px||0px|-285px|false|false” custom_margin_tablet=”0px||0px|-285px|false|false” custom_margin_phone=”0px|||0px|false|false” custom_margin_last_edited=”on|phone” text_font_size_tablet=”12px” text_font_size_phone=”12px” text_font_size_last_edited=”on|desktop” transform_styles_tablet=”” transform_styles_phone=”” global_colors_info=”{}”]<\/p>\n

Copyright\u00a9 2021 Jacobo y Maria Angeles. All rights reserved Frequently Asked Questions<\/span><\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.18.0″ _module_preset=”default” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate_tablet=”0px|100px” transform_translate_phone=”0px|113px” transform_translate_last_edited=”on|phone” transform_translate_linked_tablet=”off” transform_translate_linked_phone=”off” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” custom_margin=”0px||0px|20px|false|false” custom_margin_tablet=”0px||0px|0px|false|false” custom_margin_phone=”0px||0px|0px|false|false” custom_margin_last_edited=”on|tablet” transform_styles_tablet=”” transform_styles_phone=”” text_orientation_tablet=”center” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” module_alignment_tablet=”” module_alignment_phone=”” module_alignment_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

https:\/\/wa.me\/529513047890″target=”_blank”>\"Whatsapp\"<\/a> \"Instagram\"<\/a>\"Facebook\"<\/a>\"YouTube\"<\/a><\/div>\n

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Privacy<\/span><\/a><\/span><\/p>\n

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Subscribe to our newsletter
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” title_tablet=”” title_phone=”” title_last_edited=”on|tablet” _builder_version=”4.17.6″ _module_preset=”default” form_field_background_color=”RGBA(255,255,255,0)” form_field_text_color=”#000000″ result_message_text_color=”#000000″ form_field_font_size=”14px” background_enable_color=”off” custom_button=”on” button_text_size=”20px” button_text_color=”RGBA(255,255,255,0)” button_border_width=”1px” button_border_color=”#000000″ button_border_radius=”0px” button_icon=”$||divi||400″ button_icon_color=”#000000″ button_on_hover=”off” button_custom_margin=”0px|0px|0px|0px|false|false” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|tablet” transform_translate_tablet=”0px|-100px” transform_translate_phone=”0px|-175px” transform_translate_last_edited=”on|phone” transform_translate_linked_tablet=”off” transform_translate_linked_phone=”off” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|desktop” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|desktop” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|desktop” transform_styles_last_edited=”on|tablet” width=”70%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” custom_margin=”20px||0px||false|false” custom_margin_tablet=”0px||0px||false|false” custom_margin_phone=”15px|||-25px|false|false” custom_margin_last_edited=”on|tablet” custom_padding=”0px||0px||false|false” form_field_text_align_tablet=”” form_field_text_align_phone=”” form_field_text_align_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” text_orientation_tablet=”” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” module_alignment_tablet=”” module_alignment_phone=”” module_alignment_last_edited=”on|phone” custom_css_main_element=” ” border_radii_tablet=”” border_radii_phone=”” border_radii_last_edited=”on|phone” border_width_right_tablet=”” border_width_right_phone=”0px” border_width_right_last_edited=”on|phone” border_radii_fields=”on|0px|0px|0px|0px” border_width_all_fields=”1px” border_width_right_fields=”0px” border_width_all_fields_tablet=”1px” border_width_all_fields_phone=”1px” border_width_all_fields_last_edited=”on|phone” border_width_right_fields_tablet=”0px” border_width_right_fields_phone=”1px” border_width_right_fields_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_signup][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Frequently Questions DeliveriesYes. We ship worldwide. The pieces go perfectly packaged to arrive safely at their destination.Mainly DHL. Sometimes we deliver by Castores, FedEx, and Estafeta.No, the service is charged separately.The insurance can contractDepending on the distance, maybe 3 to 5 working days.For the more fragile pieces, we use special protection of polyurethane foam. First, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-5137","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jacoboymariaangeles.com\/en\/wp-json\/wp\/v2\/pages\/5137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jacoboymariaangeles.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jacoboymariaangeles.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jacoboymariaangeles.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jacoboymariaangeles.com\/en\/wp-json\/wp\/v2\/comments?post=5137"}],"version-history":[{"count":4,"href":"https:\/\/jacoboymariaangeles.com\/en\/wp-json\/wp\/v2\/pages\/5137\/revisions"}],"predecessor-version":[{"id":6204,"href":"https:\/\/jacoboymariaangeles.com\/en\/wp-json\/wp\/v2\/pages\/5137\/revisions\/6204"}],"wp:attachment":[{"href":"https:\/\/jacoboymariaangeles.com\/en\/wp-json\/wp\/v2\/media?parent=5137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}